Privacy policy

Privacy Policy for Cat Tree Haven

Last updated: 18 July 2026

Cat Tree Haven (“we”, “us” or “our”) respects your privacy. This policy explains how we collect, use, disclose and protect personal information when you visit or make a purchase from cattreehaven.com.au, contact us, or interact with our advertising. We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

1. Information we collect

Information you provide: This may include your name, email address, telephone number, billing and delivery addresses, order details, account information, messages, reviews, survey responses and marketing preferences. Payment information is processed by our payment providers; we do not receive your complete card number.

Information collected automatically: When you use our website, we and our service providers may collect your IP address, device and browser information, cookie identifiers, approximate location, referral source, pages and products viewed, searches, cart activity, checkout activity, purchases and interactions with our website and advertising.

2. Cookies and advertising technologies

We use cookies, pixels, tags, local storage and similar technologies to operate the website, remember preferences, understand website performance, prevent fraud, measure advertising and show more relevant advertising. Where required, non-essential advertising or analytics technologies are used according to your consent choices. You can manage available choices through our cookie banner or browser settings. Blocking some technologies may affect website functionality.

3. Meta Pixel, Advanced Matching and Conversions API

We use Meta business tools, including the Meta Pixel, Advanced Matching and Conversions API, provided by Meta Platforms, Inc. and its related companies (“Meta”). These tools may receive information about your activity on our website, such as pages and products viewed, searches, cart and checkout activity, purchases, order value, currency, browser and device information, IP address and cookie identifiers.

To improve event matching and advertising measurement, contact information you provide, such as an email address or telephone number, may be normalised and hashed before being sent to Meta. Hashing converts the information into a coded value for matching purposes. Meta may use information received through these tools to provide measurement, reporting, audience creation, ad delivery, personalisation, safety and security services in accordance with its terms and privacy policy. Browser-based and server-side events may both be sent, and Meta may deduplicate matching events.

You can learn more and manage certain Meta advertising and off-Meta activity settings through your Facebook or Instagram account settings and Meta’s privacy resources.

4. How we use personal information

  • to process payments, orders, deliveries, returns and refunds;
  • to provide customer service and respond to enquiries;
  • to operate, secure, troubleshoot and improve our website and services;
  • to personalise content and product recommendations;
  • to measure marketing and advertising performance;
  • to create advertising audiences and deliver or optimise relevant advertising;
  • to send marketing communications where permitted and manage opt-out requests;
  • to detect fraud, misuse and security incidents; and
  • to comply with legal, tax and regulatory obligations and enforce our terms.

5. How we disclose personal information

We may disclose information to service providers that help us operate our business, including Shopify, Meta, payment processors, shipping and fulfilment providers, customer support, email and marketing platforms, analytics providers, fraud-prevention services, professional advisers and IT providers. We may also disclose information where required by law, to protect rights or safety, in connection with a business transaction, or with your direction or consent. We do not sell personal information for money.

6. Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide its commerce platform, checkout, security and related services. Shopify may process information in locations outside Australia in accordance with its privacy documentation and contractual safeguards.

7. Overseas processing

Some service providers, including Shopify and Meta, may process information outside Australia, including in the United States and other countries where they or their service providers operate. Privacy protections in those locations may differ from Australian law.

8. Marketing choices

You may unsubscribe from promotional emails by using the unsubscribe link in a message or contacting us. You may also manage cookie choices through available website controls and advertising preferences through the relevant platform. Transactional communications about an order or account may still be sent.

9. Data retention and security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, dispute-resolution, fraud-prevention and enforcement requirements. We use reasonable administrative, technical and organisational safeguards, but no internet transmission or storage system is completely secure.

10. Your privacy rights

Subject to applicable law, you may request access to or correction of personal information we hold about you, ask us to delete information where appropriate, withdraw consent, or make a privacy complaint. We may need to verify your identity before completing a request.

11. Children

Our website is not directed to children, and we do not knowingly collect personal information from children without appropriate authorisation.

12. Third-party links

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for those practices.

13. Changes to this policy

We may update this policy to reflect changes to our practices, technologies or legal obligations. The updated version will be posted on this page with a revised “Last updated” date.

14. Contact us

For privacy questions, requests or complaints, contact Cat Tree Haven at help@cattreehaven.com.au or through our website contact page.