Shipping policy

Overview: At Cat Tree Haven, we are committed to delivering your purchase as quickly and affordably as possible. We offer shipping services to various locations and ensure that your order is dispatched promptly.

Order Dispatch:

  • Time Frame: We aim to dispatch all orders within 2 business days of order placement. This timeframe applies to orders made on business days and excludes weekends and public holidays.
  • Order Processing: Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Timeframes:

  • Standard Delivery: For most cities, orders should arrive within 10-25 business days from the time of dispatch.
  • Rural and Remote Areas: Delivery to some rural and remote areas may take approximately 14-35 days.

Shipping Restrictions:

  • Delivery times are estimates and may be subject to delays due to weather conditions, shipping carrier factors, and other unforeseen circumstances.
  • We reserve the right to restrict shipping to certain locations based on logistics and cost considerations.

Tracking Your Order:

  • Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. This number can be used to track your order through the carrier's website.

Shipping Costs:

  • Free Shipping: Orders of $50 AUD or more qualify for free standard shipping within Australia.
  • Orders Under $50: A flat $10 AUD standard shipping fee applies to orders under $50.
  • Any applicable shipping charge will be clearly displayed at checkout before payment.

Contact Us: